FREQUENTLY ASKED QUESTIONS

General instructions

Unstretched: 65-90 cm

When sufficiently stretched for use: 74-115 cm

The Beat2Phone sensor uses a rechargeable battery that is charged in the included Beat2Phone charging connector.

The battery charges from empty to full in approximately one hour.

The Beat2Phone sensor can be reset by briefly placing it in the charging connector and then removing it. This causes the Bluetooth connection to be reconstructed, and the sensor should be visible again in the mobile application.

“Beat2Phone ECG” is a newer version of the application, and it is compatible with the Beat2Phone Cloud Service. The Cloud Service cannot be used with the older application version. We recommend that all users download and use the newer version of the application.

Up to 48 hours if the sensor battery is fully charged.

Many mobile devices have, by default, a rather aggressive battery consumption optimization, which can turn off applications that appear inactive. This battery optimization sometimes turns off the Beat2Phone application, which causes the measurement to stop. Usually, this optimization can be adjusted from the mobile device settings, depending on the model of the device. The most reliable measurement can be performed when the mobile device is not used for anything else during the measurement. Even more reliable performance can be achieved if the application remains active, and the mobile device is being charged. To make sure that the measurement has not stopped, it is recommended to check the status of the measurement from time to time.

Send an email to address info@vitalsignum.com. In your message, tell your username and email address of your profile, and we will restore your password. The process will be automated soon.

The Beat2Phone application has not been tested on all mobile devices.

It has been found to work well in the following devices:

  • Samsung mallit: Galaxy S3, S4, S5, S6, S7, S8, S9, A3, A5, Tab A, Note 10.1 (tab)
  • LG G3, LG Nexus 5S
  • Huawei mallit: Honor 8, Media Pad M3, P20 Lite, Y5
  • Motorola Moto G
  • Sony mallit: Xperia M4, Xperia Z5 Compact
  • Google Nexus 7 (tabletti)
  • Doro
  • Nokia 3, 6.1, 6.2, 7 Plus
  • OnePlus 3T

In the following devices, Beat2Phone does not work properly (Bluetooth problem):

  • Huawei Honor 7, 8, P10 Lite, Media Pad M3
  • Lenovo Yoga TAB3 Plus (YT-X703L), Android 6.0
  • OnePlus5, Android 7.1

You can download the Quick Start Guide that came with the sales package online from this link >>

The Beat2Phone Sensor works with all Bluetooth Low Power devices with Beat2Phone application installed, including iOS. An IOS app is not yet available.

You can download the Beat2Phone application manual here

The instructions include, for example:

  1. Taking Beat2Phone into use for the first time
  2. Taking electrocardiogram, ECG
  3. Analysis of the recorded data
  4. Beat2Phone in exercise

Load More